Terms of service

1. Who can use Emira360

Emira360 is for businesses in the UAE with a valid trade licence. The person who signs up (“the owner”) accepts these terms for the business, and is responsible for the staff accounts they create and what is done with them.

2. Free trial

New businesses get 2 months free, with every feature. Before your free months end, we tell you the price of your plan and how to pay. If you decide not to continue, your account becomes read-only: you can still read, print and export your records.

3. Plans and payment

• Shop: AED 399 a month — 1 owner and 2 staff.
• Team: AED 599 a month — 1 owner and 4 staff.

Prices are in UAE dirhams. Where VAT applies, it is shown on your invoice. Plans are paid monthly, in advance. If a payment is late, we remind you; after 14 days we may make your account read-only until it is paid. We give at least 30 days’ notice before any price change.

4. Cancelling

You can stop at any time by telling us. There is no long contract and no cancellation fee. Your plan runs until the end of the month you have paid for. After that, you can still read, print and export your records.

5. Your responsibilities

You agree to:

• keep your business details correct, including your TRN if you are VAT-registered
• check that your invoices, prices and VAT are right for your business
• use Emira360 only for lawful trade
• keep your password private, and tell us if you think someone else has used your account

6. Your data

Your records are yours. We use them only to provide the service, as described in our Privacy policy. You can export them at any time.

7. Our service

We work hard to keep Emira360 available, fast and secure, but we cannot promise it will never be interrupted. We improve the app over time; if we remove something important, we tell you first. Support is on WhatsApp and email every day, 6:00 am to 11:50 pm.

8. Limits of liability

Emira360 is a tool that helps you record sales and issue documents. You stay responsible for your own accounts, tax returns and business decisions.

As far as the law allows, we are not responsible for indirect losses such as lost profit, and our total responsibility for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits anything the law does not allow us to limit.

9. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai can hear any dispute.

10. Contact

Questions about these terms? Email hello@emira360.com, message WhatsApp +971 50 340 3094, or write to Emira360, Noora Tower, Dubai, UAE.